Back office Gurus offer experienced and knowledgeable staffing needs for today's constant changing logistics environment. We have competent and ready team members ready to assist and grind for your back office. Let us help you improve your expenses without sacrificing your service while allowing you to maximize your attention to productivity.
The core of our team are our gurus. We set bars on how employees should be treated and we know this is important because we know that by treating our employees right, they’ll treat your clients well. We give them the room to explore but stay close to their needs. Our Gurus know what we expect of them is equally as important as what your clients expect. And they know they are the select few, chosen for this responsibility.
Our Gurus are ready any day at any time you need. Business on West Coast time, but need someone to start East Coast? Or maybe function East Coast time, but need someone to answer West Coast questions? Need an after hours team to make sure deliveries are completed with no issues to food DC’s? How about someone to answer calls from your client with fluent english? Or reply to your client’s inquiry through emails? We have Gurus to fill those rolls. Do you need someone dedicated to a specific role or be active with multiple roles? Our Gurus are cross trained in different departments.
With all the trainings and manuals available, there's no better teacher than experience. Our experience Gurus enables you to get that help you need quickly while giving you flexibility with your time and cash funds.
In this day and time, with social media at the hands of everyone, we know how vital it is to maintain excellent customer service. We train our team to watch for potential issues and act upon before the fire is too large to put out. We also see your clients as long term partners and understand that relationship can be that strong bond that keeps your client loyal.
Our track and trace team knows there is more to just checking pro numbers on carrier’s websites. We have in depth knowledge with jargons, processes, and procedures of carriers. Providing timely updates to your clients can be the game changer to keeping that client.
We have a proven efficient system to make sure you are paying your vendors properly and timely. Allowing your business to have constant positive cash flow while still giving you the focus to grow your business.
Our Carrier Sales Representatives will work to secure carriers with the best interest for your loads, meet transit time demands, and comply with your requirements. They understand the importance to push and meet your range while balancing to keep a positive relationship
Our dispatch and load planning team will coordinate with carriers to make sure your freight is picked up in a timely manner, or drivers are properly routed to maximize efficiency. They can also relay issues if shippers experience delays or production disruptions that can prevent the driver from picking up. While issues typically happen at shippers, drivers can experience delays, may it be traffic or equipment breaking down, our team can relay to the appropriate part and analyze alternative options.
Fill in the form or call to set up a meeting at (888) 776-4121.
We're the best in our field, and it's all thanks to the incredible relationships we've formed with our clients. Unlike our competitors, we're invested in developing a personal connection with each and every one of our customers, by providing quality service and being available to you 24/7. Get in touch with us when you're ready to learn more; we can't wait to meet you!
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888-776-4121
support@thebackofficegurus.com
901 H St Ste 120 PMB 232, Sacramento, CA 95814